Returns and cancellation

Your seller

Oliver Whysall, 25 Thomas Road, Kegworth, Derbyshire DE74 2DY, United Kingdom. Email info@mototiming.com.

Changing your mind

For UK and EU consumer orders, you may cancel for any reason within 14 days after receiving the goods. Email us within that period with your name, order number and a clear statement that you wish to cancel. You then have another 14 days to send the goods back. You may use the cancellation form below, but you do not have to.

Standard MotoTiming designs printed after an order are not automatically exempt from this right. A genuinely personalised item made to your individual specifications may be exempt; if we sell one, we will tell you clearly before checkout.

Returning goods and refunds

Email info@mototiming.com for return instructions. Return postage for a change-of-mind cancellation is your responsibility. We will refund the item price and the cost of our least expensive standard outward delivery option within 14 days after we receive the goods back or you provide evidence you sent them, whichever is earlier. We may reduce the refund if handling beyond what is necessary to inspect the item has reduced its value.

If an item is faulty, damaged, or not as described, contact us with the order number and a description of the issue. Your statutory rights to a remedy still apply; we will arrange any return needed for a faulty item at our expense.

Cancellation form

Send this by email to info@mototiming.com or post it to 25 Thomas Road, Kegworth, Derbyshire DE74 2DY, United Kingdom:

“I give notice that I cancel my contract for the following goods: [description]. Ordered on [date]; received on [date]. My name and address are [details]. Date: [date].”

Orders outside the UK

EU consumers have a minimum two-year legal guarantee if goods are faulty or not as described; national law may give longer protection. Customers in other countries may also have local consumer rights. Import taxes or customs charges may depend on the destination and where the product is fulfilled. We will tell you about any charge collected by MotoTiming before payment; customs may collect separate charges at delivery.